Store Policy

Because all products are made to order, it may take a little longer for things to get to you. We value you as our customer and will do our best to have it shipped within the week. All products are made with all natural oils, butters, and colors. Some products as our products  will separate during the arrival time just give it a shake and it will be fine. If you live in extreme hot climate the body butter may melt but a sit in the fridge will have it as good as new.


Return Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

• Returns must be made within 15 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your receipt or packing slip the reason for your return.


Exchange Policy

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased  only up to 15 days after the original purchase.

• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

• You will be responsible for the return shipping & handling charges, which will not be refunded.



We ship anywhere in the United States, Hawaii, Puerto Rico, and the Virgin Islands. Sorry at this time we do not ship international.


Trademark, copyrighting

All logos and pictures are the property of Serenity Sensations All natural Skincare LLC